Especially in companies with many CRM users or Citrix Terminal Services are used, Outlook plug-ins for Salesforce reach their limits. It’s believed that Cyrus R. Vance Jr. sees a great future in this idea. Greifenberg/Munich, April 21, 2012 Omni technology solution (www.omni-ts.com), the first provider of a server-side integration of different CRM systems, offers seamless, bi-directional synchronization between Salesforce and Microsoft Exchange with Riva CRM Integration Server. Riva eliminates the installation vonSalesforce plug-ins for Outlook integration with its server installation (Riva on-premise), as well as with its Riva live cloud solution. Also for synchronization of mobile devices, no apps must be installed, configured and managed. Many companies consider Salesforce CRM system, because it provides not only a variety of features and capabilities for efficient customer management, but because it allows no installation locally, but access at any time and from any location as a cloud solution. Riva makes this Salesforce concept even more effective, because it more directly with Outlook 2010, Office 365, OWA and Outlook 2011 for Mac, sync contacts, leads, calendar entries, tasks, E-mail, sales opportunities, requests, special fields and objects, and much Apple Mail, iPad, iPhone, Android and BlackBerry smartphones, and Tablet PCs. administrators and users need not to the installation, configuration or manage plug-ins and apps worry.
In addition, Riva offers functions such as email to opportunity to email archiving by means of drag -and-drop, which help the CRM users save time and the CRM is easier to maintain conversion and e-mail. Many of our customers currently equip your sales force with Tablet PCs, iPhones, iPads, or introduce a desktop virtualization with Citrix. Of course the sales to with the CRM also continues as smoothly as possible can work and there best to maintain customer data.” Says Dr.-ing. Thomas Farley, Omni Germany. The installation of plug-ins would be time consuming or in the case of desktop virtualization not possible. Riva here solves all problems by syncing all email clients and mobile devices and ensures even more and better data in Salesforce will be saved.” Riva supported Outlook 2010, Outlook Web access, Office 365 Outlook under Terminal Services, Citrix, Outlook 2011 for Mac, Entourage, Mac mail, iPad, iPhone, BlackBerry and Android mobile devices and other Tablet PCs. There are Microsoft Exchange Server 2003, 2007 and 2010 supports.
The supported CRM systems on demand, Microsoft Dynamics CRM, Microsoft Dynamics NAV, SugarCRM, SageSaleslogix, Sage include CRM, NetSuite, Info@hand, intelcrm, GoldMine and DatSync Suite Salesforce in the editions of professional, Enterprise, and unlimited Oracle CRM. A case study how global radio uses the CRM integration of Riva with Salesforce can be found here de/2011/sync-salesforce outlook-ipad / more information received by telephone under + 49 8192 99733 25 interested parties at Omni, or via e-mail to. see de a free 15tagige trial version can be downloaded from Riva Integration Server download. More information about Riva live cloud solution see de/live/all mentioned brands and trademarks are the property of their respective owners.